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Services Provided |
Requirement & Skills Applied |
Change Management
[State & Fed Government;
IT Services] |
- Across agency integration (Fire and Ambulance) – People resistance; Workflow redesign (BPR); Culture Change; Collaboration; Unions; Communication.
- IT Services integration (IT Tech support, Help Desk, Training, DTP) – Business Case (Charge Back). Workflow, Marketing / PR; People; ITIL; Systems design; Benefits Tracking.
- Legislative Change – Communication; Impacts; Strategy; Blueprint; Roles; Learning.
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Programme & Project Mgt
[Federal & Local Govt; Retail; Legals]
|
- Electronic Doc & Recs Mgt System conversion (TRIM).
- B2C & B2B enterprise web/ CMS development.
- IT infrastructure design, build/stage, install & test - LAN, WAN & MAN.
- Systems development and test (SDLC, Agile, Prototype) NUMEROUS EG:
.. Government (Pensions/entitlements, Electoral, Fleet/transport mgt, Audit Portfolio, Registry, Defence Procurement, Fire Service Call Out).
.. Private (Registry, Doc Mgt, B2C).
|
IT Methods
[Telco; Retail] |
- Prince 2 & PMBoK methodology establishment.
- Sys Dev methods review resulting in change to Agile. |
Business Alignment
[Trade Union; IT Support Services; University] |
- Business Analysis; Bus. Case; Blueprint; Workflow redesign; Tech & Sys Design; Training & Support.
- IT Business Alignment: Client focussed; Proactive; Vision, Mission; Blueprint; Criteria, Targets & Measures; BPR, ITIL, Systems design.
- Strategic (business) Realignment and Operational Plan development; Balanced Scorecard.
|
IT DR & Business Continuity
[Banks; Financial; Legals; Telco]
|
- Business Continuity methods & systems development .
- Risk Analysis & IT Disaster Recovery (Banks, Financial, Legals, Telco). |
Helping Hand
[Superannuation;
IT Consulting Services firm]
|
- Executive Management Team IT Business Strategy & Change Mgt Development.
- Organisational Change research and Mentoring in strategy.
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